Scattered experiments
Useful one-off prompts never become a dependable way of working.
Bring a real report, meeting, project update, or decision. Leave with a repeatable workflow, reusable prompts, and guardrails you can use the next day.
For managers, project leaders, and operations teams using Copilot, ChatGPT, Claude, or Gemini, without hype, jargon, or a new platform.
Many leaders are experimenting with AI at the edges of their role while reports, meetings, analysis, and follow-up still run through the same manual routines. The missing piece is not another feature tour. It is a practical way to redesign one recurring workflow while keeping judgment and accountability in the right places.
Useful one-off prompts never become a dependable way of working.
Results vary because the inputs, review steps, and quality bar are not defined.
The tool is available, but it has not been connected to a real management cadence.
The goal is to improve how information becomes a decision, an update, a plan, or a clear next action. AI supports the workflow; it does not replace the leader responsible for the outcome.
Structure information, compare options, surface assumptions, and identify what still needs human judgment.
Turn meetings and rough notes into decisions, owners, risks, and next actions people can use.
Document the inputs, AI steps, checks, and outputs so the process works again next week.
My coaching is informed by operational work, project delivery, and current AI enablement inside a global logistics environment. Career results below are operational track record, not claims about coaching outcomes.
Recently delivered role-specific AI training for a senior executive, focused on practical workflows for real business work.
Experience across purchasing, supply chain, operations, KPI work, systems rollouts, and IT project delivery.
See how a messy project update becomes a repeatable workflow with clear human review points.
Start with one workflow, build a manager cadence, create shared team practices, or continue with adoption support. Each option is built around work you already need to do.
Turn one real report, meeting, update, or decision into a repeatable AI-assisted workflow.
Start with one workflowBuild a practical set of workflows across meetings, communication, analysis, planning, and follow-up.
Explore a manager sprintGive a team shared language, role-specific examples, and safe operating guardrails for its actual work.
Discuss a team workshopTurn early wins into documented practices and decide what to scale, revise, or stop.
Discuss ongoing supportThese findings do not promise a result from coaching. They explain why access alone is an incomplete adoption strategy and why workflow design, manager support, and human judgment matter.
In a peer-reviewed study of 5,172 customer-support agents at one firm, access to a generative AI assistant increased issues resolved per hour by 15% on average. Results varied sharply by experience and skill.
Brynjolfsson, Li and Raymond, "Generative AI at Work," Quarterly Journal of Economics, 2025.Microsoft surveyed 20,000 knowledge workers who use AI at work across 10 markets. Nineteen percent were classified in the Frontier zone, where individual capability and organizational readiness were both high. The readiness measures were self-reported.
Microsoft, 2026 Work Trend Index Annual Report.The process makes the workflow visible before deciding where AI belongs. That keeps the engagement practical and makes the result easier to reuse without ongoing dependence.
Bring a report, meeting, update, plan, or decision that repeats.
Separate the inputs, judgment points, output, handoffs, and risks.
Use the AI tools you already have to create a workable first version.
Test the workflow, check the facts, refine the quality bar, and keep accountability human.
Document the prompts, steps, review habits, and guardrails so you can improve it yourself.
Illustrative workflow using fictional data. This demonstrates the method, not a client outcome.
Continuous improvement is the through-line. AI is the most flexible tool I have worked with for improving how people think, communicate, and execute.
I came to AI through purchasing, supply chain, operations, and project delivery, not through demos. I understand both the work inside the process and the expectations leaders have for clarity, speed, accountability, and better decisions.
I now bring that operating mindset to practical AI enablement: finding the right place for AI, defining the review points, and leaving people more capable than when the engagement started.
Read Harold's backgroundA short fit check protects your time. The best starting point is one recurring workflow, an approved AI tool, clear data boundaries, and a person who will review the result.
The fit call is a focused 20-minute conversation about your role, your approved tools, and the workflow creating the most friction.